Terms of service

E MART Terms of Service

Last updated: 17 August 2026

Overview

Welcome to E MART.

These Terms of Service (“Terms”) govern your use of the E MART website, online store and related services, including your purchase of products from us.

The terms “E MART,” “we,” “us” and “our” refer to E MART, operated by Abidullah Lodin in Ireland.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer products and services to you.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or purchasing from E MART, you agree to these Terms together with our:

Privacy Policy
Returns & Refunds Policy
Shipping Policy
Other policies displayed on our website

Nothing in these Terms limits or excludes any mandatory rights available to consumers under applicable Irish or European Union consumer law.

If a provision of these Terms conflicts with a mandatory consumer right that cannot legally be excluded, the mandatory consumer right will apply.

1. About E MART

E MART is operated by:

E MART
Operator: Abidullah Lodin
Email: support@emartonline.store
Phone: +353 83 880 2538
Business address: 19 Park Avenue, Apartment 02, Avondale Mews, Sandymount, Dublin 4, D04 H6R3, Ireland

Questions about these Terms or an order can be sent to support@emartonline.store.

2. Eligibility and Customer Accounts

You must have the legal capacity required under applicable law to enter into a purchase contract with us.

When you provide information to E MART, including when placing an order or creating an account, you agree to provide information that is accurate, complete and current.

This may include your:

Name
Email address
Telephone number
Billing address
Delivery address
Payment information

If you create a customer account, you are responsible for keeping your login credentials confidential and for taking reasonable measures to prevent unauthorised use of your account.

If you believe your account has been accessed without permission, contact us at support@emartonline.store.

3. Products

We aim to describe and display our products accurately.

Product descriptions may include information relating to:

Features
Dimensions
Materials
Colour
Compatibility
Specifications
Accessories
Intended use

The appearance of colours and products may vary slightly depending on your device, screen settings, lighting and photography.

Minor visual differences that do not affect the product's conformity with the sales contract may therefore occur.

However, nothing in this section limits your legal rights where a product is:

Faulty
Damaged
Incorrect
Materially different from its description
Not fit for its intended or agreed purpose
Otherwise not in conformity with the sales contract

We may change or discontinue products offered through the website, provided this does not affect orders already accepted by us or your statutory rights.

4. Product Availability

Products are subject to availability.

Occasionally, a product may become unavailable after an order has been placed because of circumstances such as:

Supplier stock changes
Inventory errors
Product discontinuation
Fulfilment issues
Legal or regulatory restrictions

If we cannot fulfil an accepted order, we will contact you and provide an appropriate refund where payment has already been taken.

We will not substitute a materially different product without your agreement.

5. Orders

When you submit an order through our website, you are requesting to purchase the selected products.

You will normally receive an electronic acknowledgement confirming that we have received your order.

An acknowledgement of receipt does not necessarily mean that the order has been finally accepted.

An order may be declined or cancelled before acceptance for legitimate reasons including:

Product unavailability
Payment failure
Suspected fraud
An obvious pricing or product-listing error
Delivery restrictions
Legal or regulatory restrictions
Inability to fulfil the order

If we cancel an order after payment has been taken, we will refund the amount due using the original payment method unless another method is agreed or required by law.

We will not cancel an accepted consumer order in a manner that removes statutory rights available to you.

6. Order Information

Before submitting an order, please carefully check:

Products
Quantities
Variants
Sizes
Colours
Delivery address
Email address
Telephone number
Payment details

If you discover an error after placing an order, contact us immediately at support@emartonline.store.

We will try to make the requested change before fulfilment begins, but we cannot guarantee changes once an order has entered fulfilment or has been dispatched.

Your statutory cancellation and return rights are not affected.

7. Prices

The price charged will be the price displayed or otherwise communicated to you as part of the ordering process, subject to correction of obvious errors where legally permitted.

Where required by applicable law, prices displayed to consumers will include applicable taxes.

Before you place an order, we will provide information about any additional charges that apply to the transaction, such as:

Delivery charges
Shipping charges
Other mandatory charges

Where a charge cannot reasonably be calculated in advance, we will provide the information required by applicable law regarding how it will be calculated or the possibility that such a charge may apply.

You will not be responsible for additional charges that applicable consumer law requires us to disclose before purchase but that were not properly disclosed.

8. Obvious Pricing Errors

We try to ensure that product prices are accurate.

Occasionally, an obvious technical or human error may result in an incorrect price being displayed.

Where permitted by law and an obvious pricing error is identified before the contract is completed or fulfilled, we may contact you to:

Confirm whether you wish to purchase at the correct price; or
Cancel the affected order and refund any payment already collected.

This section does not allow E MART to arbitrarily increase the agreed price after a valid sales contract has been concluded.

9. Payments

Available payment methods are displayed during checkout.

Payments may be processed by Shopify Payments or other authorised payment providers.

By submitting payment information, you confirm that:

The information is accurate;
You are authorised to use the selected payment method; and
The payment provider is authorised to process the transaction.

We may use reasonable fraud-prevention and payment-verification procedures.

Payment processing is also subject to the applicable payment provider's terms and security procedures.

10. Shipping and Delivery

We will provide available shipping information during the ordering process or in our Shipping Policy.

Delivery times shown on our website are estimates unless we expressly agree to a specific guaranteed delivery date.

Actual delivery times can depend on factors such as:

Destination
Product availability
Fulfilment location
Courier service
Customs procedures where applicable
Public holidays
Severe weather
Events outside reasonable control

We will fulfil our delivery obligations within the timeframe agreed with you and in accordance with applicable consumer law.

If no specific delivery period has been agreed, the applicable statutory delivery requirements will apply.

If an order is materially delayed, contact support@emartonline.store so that we can investigate.

Nothing in these Terms removes any statutory right you may have where goods are not delivered within the required period.

11. Risk During Delivery

Where consumer law applies, the goods generally remain at E MART's risk until you, or another person nominated by you to receive the goods, obtains physical possession of them.

If you independently arrange a carrier that was not offered or proposed by E MART, different rules regarding transfer of risk may apply.

You should inspect your package reasonably promptly after delivery and contact us if it appears:

Damaged
Incomplete
Incorrect
Tampered with

12. Dropshipping and Fulfilment Partners

E MART may use third-party suppliers, warehouses, fulfilment partners and logistics providers to prepare and deliver certain orders.

As a result:

Products in the same order may sometimes be shipped separately;
Different products may be dispatched from different locations;
Different couriers may be used;
Tracking information may be issued separately.

Your purchase contract remains with E MART.

The use of a supplier or fulfilment partner does not remove E MART's obligations to you under applicable consumer law.

Where necessary to fulfil an order, relevant customer information may be provided to suppliers, fulfilment partners and delivery providers in accordance with our Privacy Policy.

13. International Shipping, Customs and Import Charges

Where products cross international borders, customs procedures may affect delivery times.

Where additional import duties, customs charges or similar mandatory costs may apply to an order, information about those charges will be provided as required by applicable law before you become bound by the purchase.

We will not require you to pay undisclosed additional charges where consumer law requires those charges to have been disclosed before purchase.

14. Returns, Cancellations and Refunds

Returns, order cancellations and refunds are governed by our Returns & Refunds Policy, available on our website.

Where applicable, consumers purchasing online may have a statutory right to cancel eligible purchases during a cooling-off period.

Our Returns & Refunds Policy explains:

How to notify us of a cancellation
Return procedures
Return shipping costs
Return exclusions
Refund procedures
Damaged or faulty products
Incorrect products
Statutory consumer rights

Nothing in these Terms or our Returns & Refunds Policy limits rights that cannot legally be excluded.

15. Faulty or Non-Conforming Products

Products supplied by E MART must comply with applicable consumer law.

If a product is faulty, damaged, incorrect, not as described or otherwise not in conformity with the sales contract, you may have statutory remedies.

Depending on the circumstances and applicable law, remedies may include:

Repair
Replacement
Price reduction
Refund
Termination of the sales contract

Where Irish consumer law applies, additional rights may apply where a fault is identified within the initial period after delivery.

Our Returns & Refunds Policy provides further information.

Nothing in these Terms replaces or reduces your statutory rights concerning faulty goods.

16. Commercial Warranties

Some products may include a manufacturer's or supplier's commercial warranty.

Any commercial warranty is additional to, and does not replace or reduce, statutory consumer rights.

Where applicable, warranty information supplied with a product should be reviewed together with your statutory rights.

For problems concerning a product purchased from E MART, you may contact E MART directly at support@emartonline.store.

17. Promotions and Discount Codes

From time to time, E MART may offer:

Discount codes
Sales
Promotions
Special offers

Promotions may be subject to additional conditions clearly communicated with the offer.

Unless otherwise stated:

Discounts cannot be exchanged for cash;
A promotional code may have an expiry date;
A promotion may apply only to specified products or customers;
Multiple promotional codes may not always be combined.

Promotional conditions do not remove statutory consumer rights.

Discounted or sale products remain subject to applicable rights concerning faulty or non-conforming goods.

18. Intellectual Property

The E MART website and its original content, including applicable:

Brand elements
Logos
Graphics
Website design
Written content
Images
Videos

may be protected by copyright, trademark and other applicable intellectual-property laws.

Some product photographs, descriptions, trademarks and other materials may belong to our suppliers, manufacturers, Shopify or other third-party rights holders and are used under applicable rights or permissions.

You may use the website for lawful personal shopping purposes.

Unless permitted by law or by the relevant rights holder, you must not:

Copy substantial portions of the website;
Republish protected E MART content;
Falsely represent E MART branding as your own;
Use our website to infringe another person's intellectual-property rights.

All third-party trademarks remain the property of their respective owners.

19. Reviews, Feedback and Customer Content

If our website allows you to submit a product review, comment, photograph or other content, you are responsible for ensuring that you have the right to submit it.

Content submitted by you must not:

Be unlawful
Be knowingly false or misleading
Infringe intellectual-property rights
Violate another person's privacy
Contain malicious software
Constitute abusive, threatening or discriminatory material
Misrepresent your identity or experience with a product

By submitting content for publication, you grant E MART a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for operating, improving and promoting E MART, subject to applicable law and privacy rights.

You retain ownership of rights you already hold in your content.

We may remove unlawful or inappropriate content where reasonably necessary.

20. Third-Party Services and Links

Our website may contain links to websites, services or applications operated by third parties.

Third-party services may include:

Payment providers
Delivery services
Social-media services
Review platforms
Tracking services
Other ecommerce tools

When you leave the E MART website and use an independent third-party service, that third party's terms and privacy policies may apply.

E MART is not responsible for the independent operation of websites or services that we do not control.

Nothing in this section excludes responsibility that cannot legally be excluded.

21. Relationship With Shopify

E MART is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our store are made directly between you and E MART.

Shopify provides the ecommerce technology supporting the store but is not the seller of E MART products.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, losses or liabilities arising solely from products sold directly by E MART.

Nothing in this section limits your rights against E MART as the trader responsible for your purchase or any rights that cannot legally be excluded.

22. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

Our Privacy Policy explains matters including:

Information we collect
How information is used
Legal bases for processing where applicable
Sharing with Shopify and service providers
Fulfilment and delivery processing
Cookies
Marketing
Data retention
International transfers
Data protection rights
How to contact us

Shopify may also process certain personal information under its own privacy terms and policies.

23. Website Availability

We aim to keep the E MART website available and functioning properly.

However, we cannot guarantee that the website will always be:

Uninterrupted
Error-free
Available at all times
Free from temporary technical issues

We may temporarily suspend access for reasons including:

Maintenance
Security
Technical updates
Service-provider outages
Events outside reasonable control

This does not affect obligations relating to orders already placed or statutory consumer rights.

24. Prohibited Uses

You must not use the E MART website:

For unlawful purposes;
To commit or encourage fraud;
To distribute viruses or malicious software;
To interfere with website security;
To attempt unauthorised access to systems or accounts;
To impersonate another person;
To submit intentionally false or fraudulent information;
To infringe intellectual-property rights;
To harass or threaten another person;
To collect personal information unlawfully;
To conduct unauthorised scraping or automated access that materially disrupts the website;
To circumvent reasonable access-control or security measures.

We may restrict access where reasonably necessary to protect the website, customers or E MART from unlawful activity or security threats.

25. Errors and Corrections

We may correct genuine errors or inaccuracies appearing on our website relating to matters such as:

Product information
Availability
Prices
Promotions
Delivery estimates

Corrections will be made in accordance with applicable consumer and contract law.

We will not use this provision to unilaterally remove rights arising under an already concluded contract where doing so would be unlawful.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

In particular, nothing in these Terms is intended to:

Exclude statutory consumer rights;
Exclude liability for death or personal injury where such liability cannot legally be excluded;
Exclude liability for fraud or fraudulent misrepresentation;
Exclude any other liability that applicable law does not permit us to exclude.

Subject to those protections, E MART will not be responsible for losses that were not reasonably foreseeable as a consequence of our breach or that arise from circumstances for which we are not legally responsible.

If you purchase as a consumer, these Terms do not restrict remedies that applicable consumer law gives you.

27. Events Outside Reasonable Control

E MART will not be responsible for a delay caused solely by events outside our reasonable control to the extent permitted by applicable law.

Examples may include:

Severe weather
Natural disasters
War
Civil disturbance
Government restrictions
Major transport disruption
Major telecommunications or infrastructure failures

Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate with you where appropriate.

Your statutory rights regarding significant delivery delays or non-delivery remain unaffected.

28. Suspension or Termination of Website Access

We may suspend or terminate access to an E MART customer account where reasonably necessary because of:

Fraud
Unlawful activity
Serious misuse of the website
Security threats
Material breach of these Terms

Termination of website access does not remove obligations concerning orders already accepted or rights that arose before termination.

Provisions that by their nature should continue after termination will remain effective.

29. Consumer Contract Fairness

These Terms are intended to be interpreted consistently with applicable consumer-protection law.

If a provision is determined to be unfair, unlawful or unenforceable against a consumer, that provision will not bind the consumer to the extent required by law.

Where possible, the remainder of these Terms will continue to apply.

Nothing in these Terms requires a consumer to waive a statutory right that cannot legally be waived.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

31. No Waiver

If E MART does not immediately enforce a right under these Terms, that does not necessarily mean that the right has been waived.

Any waiver will apply only to the particular circumstances for which it was given.

32. Entire Agreement

These Terms, together with policies incorporated into them, constitute the terms governing your use of the E MART store and purchases from us, subject always to:

Mandatory consumer law;
Information that forms part of your individual sales contract;
Specific written terms expressly agreed between E MART and you.

Nothing in this section permits E MART to disregard representations or information that applicable law makes binding as part of a consumer contract.

33. Assignment

You may not transfer your customer account to another person without our permission.

E MART may transfer business rights or obligations as part of a legitimate business restructuring, transfer or sale only to the extent permitted by applicable law.

Any transfer will not reduce statutory rights or place a consumer in a materially worse contractual position where applicable law prohibits this.

34. Governing Law

These Terms and contracts concluded with E MART are generally governed by the laws of Ireland.

However, if you are a consumer resident in another country and E MART directs its commercial activities to that country, this choice of Irish law does not deprive you of mandatory consumer protections that apply to you under applicable law.

Nothing in these Terms restricts a consumer's right to bring proceedings before a court that has jurisdiction under applicable consumer and European Union law.

35. Changes to These Terms

We may update these Terms from time to time because of:

Changes to our business;
Changes to our Services;
Changes to Shopify features;
Changes to applicable law;
Operational requirements;
Security requirements.

The latest version will be displayed on our website with an updated “Last updated” date.

Material changes will apply prospectively as required by applicable law.

Changes to these Terms will not retroactively remove rights already acquired under an existing order or contract where this would be unlawful.

36. Complaints

If you have a complaint regarding an E MART product, order or service, please contact us first so that we have an opportunity to resolve the issue.

Contact:

support@emartonline.store

Please include relevant information such as:

Your name
Order number
Description of the issue
Any relevant photographs or documents

We will review complaints and respond within a reasonable timeframe.

Nothing in this complaints procedure limits your right to seek any external remedy or assistance available under applicable law.

37. Contact Information

Questions about these Terms of Service should be sent to:

E MART
Operated by: Abidullah Lodin
Email: support@emartonline.store
Phone: +353 83 880 2538
Business address: 19 Park Avenue, Apartment 02, Avondale Mews, Sandymount, Dublin 4, D04 H6R3, Ireland

For questions concerning orders, products, shipping, returns or refunds, please also contact: