Shipping policy
E MART Shipping & Delivery Policy
Last updated: 17 August 2026
Thank you for shopping with E MART.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered, including estimated delivery times, tracking, customs charges, split shipments and what happens if an order is delayed, damaged or lost.
E MART is an online-only ecommerce store operated in Ireland.
Nothing in this Shipping & Delivery Policy limits or excludes any mandatory rights available to you under applicable Irish, European Union or other consumer-protection law.
1. Shipping Destinations
E MART ships to the countries and regions that are available for selection during checkout.
Available shipping destinations may change depending on:
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Product availability
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Supplier or fulfilment location
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Courier availability
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Legal or regulatory restrictions
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Shipping-service availability
If your country or delivery location is unavailable during checkout, we are currently unable to ship the relevant order to that destination.
E MART operates exclusively online.
We do not operate a physical retail shop, customer collection point or in-store pickup service.
2. Order Processing
Orders are normally processed within 1–3 business days after the order has been confirmed and payment has been successfully processed.
Business days generally exclude:
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Saturdays
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Sundays
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Irish public holidays
Processing times may occasionally take longer because of:
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High order volumes
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Product availability
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Supplier processing
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Payment verification
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Fraud-prevention checks
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Public holidays
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Unexpected operational circumstances
Once your order has been dispatched, we will normally send a shipping confirmation email.
Where tracking is available, the email will include a tracking number or tracking link.
3. Estimated Delivery Times
Our normal estimated delivery times after order processing are:
Ireland
7–15 business days
European Union
7–15 business days
Other International Destinations
10–20 business days
These delivery periods are estimates rather than guaranteed delivery dates, unless E MART expressly agrees to a specific guaranteed delivery date with you.
The estimated delivery period should be considered together with the normal 1–3 business day order-processing period.
4. Maximum Delivery Period
We aim to deliver orders within the estimated delivery periods stated above.
Unless a different delivery period has been expressly agreed with you, orders will be delivered within the timeframe required under applicable consumer law.
For consumers to whom Irish consumer law applies, where no different delivery period has been agreed, goods should normally be delivered without undue delay and no later than 30 days after the sales contract is concluded.
If your order has not arrived within 30 days, please contact:
so that we can investigate the shipment and take appropriate action.
5. Delivery Delays
Delivery times can sometimes be affected by circumstances such as:
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Courier delays
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Customs processing
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Severe weather
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Public holidays
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Transport disruption
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Customs inspections
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High seasonal demand
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Natural disasters
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Government restrictions
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Incorrect or incomplete delivery information
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Events outside our reasonable control
If an order is delayed beyond the agreed delivery period or beyond the period required by applicable law, please contact us.
Where applicable consumer law gives you the right to require delivery within an additional reasonable period, E MART will respect that right.
If we fail to deliver within any additional period required under applicable law, you may have the right to terminate the sales contract and receive a refund.
In certain circumstances, including where we refuse to deliver or where delivery by an agreed date was essential to the contract, applicable law may allow you to terminate without providing an additional delivery period.
Your statutory rights are not affected by the estimated delivery times stated in this policy.
6. Order Tracking
Where tracking is available, you will normally receive tracking information after your order has been dispatched.
Please note that tracking systems can sometimes take several days to display the first update after dispatch.
Tracking information is supplied by the relevant courier or logistics provider.
If tracking has not updated for an extended period, please contact:
and include your order number.
We will assist with investigating the shipment where reasonably possible.
7. Multiple Packages and Split Shipments
E MART may use different suppliers, warehouses and fulfilment partners to process orders.
As a result, an order containing multiple products may sometimes:
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Be shipped in separate packages
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Be dispatched on different dates
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Arrive on different dates
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Have separate tracking numbers
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Be delivered by different couriers
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Be dispatched from different fulfilment locations
Receiving one package does not necessarily mean that the entire order has been delivered.
Where an order is split into multiple shipments, you will not be charged additional shipping fees after your purchase unless those charges were clearly disclosed and agreed before you placed the order.
8. Dropshipping and Fulfilment Partners
Some E MART products may be shipped directly to customers by third-party suppliers, warehouses or fulfilment partners.
This is part of our fulfilment process.
Regardless of which supplier, warehouse or courier physically dispatches the product, your purchase remains with E MART.
Customers should contact E MART regarding:
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Missing orders
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Damaged products
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Incorrect products
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Delivery problems
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Returns
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Refunds
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Other order-related issues
Contact:
The use of a third-party supplier or fulfilment partner does not remove any responsibility that E MART has to consumers under applicable law.
9. Shipping Charges
Any shipping or delivery charges that apply to your order will be displayed during checkout before you complete the purchase.
The shipping amount may depend on factors such as:
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Delivery destination
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Product
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Package weight
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Package dimensions
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Shipping method
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Supplier or fulfilment location
Where free shipping applies, this will be shown during checkout or as part of the relevant promotion.
You will not be charged undisclosed delivery costs where applicable consumer law requires those costs to have been disclosed before the order was placed.
10. Customs, Import Duties and Taxes
Some international orders may cross customs borders.
Depending on:
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The country of delivery
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The country from which the product is dispatched
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The value of the order
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Applicable VAT or tax rules
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Customs regulations
an order may potentially be subject to:
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Import VAT
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Customs duties
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Customs clearance fees
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Courier handling charges
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Other government-imposed charges
Where such charges are known and collected during checkout, they will be included as part of the amount displayed to you.
Where additional charges cannot reasonably be calculated in advance, we will provide information regarding the possibility of such additional charges where required by applicable law.
If applicable charges are not collected by E MART during checkout, they may be collected by the relevant customs authority, courier or other authorised party where legally applicable and where they were properly disclosed.
E MART does not control:
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Customs decisions
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Customs inspections
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Customs clearance times
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Charges independently imposed by government authorities
Nothing in this section requires a consumer to pay charges that applicable law says should have been disclosed before the purchase but were not properly disclosed.
11. Incorrect or Incomplete Delivery Addresses
Customers should provide a complete and accurate delivery address when placing an order.
Please carefully check:
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Recipient name
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House or apartment number
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Street
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City or town
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County or region
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Postal code or Eircode
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Country
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Telephone number where requested
If you notice an error after placing your order, contact us immediately at:
and provide your order number and the correct address.
We will attempt to update the delivery information before fulfilment or dispatch.
However, we cannot guarantee that an address can be changed after an order:
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Has entered fulfilment
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Has been packed
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Has been transferred to a courier
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Has already been dispatched
If a parcel is returned because an incorrect or incomplete address was supplied, reasonable additional delivery or return costs may apply where permitted by law.
Your statutory consumer rights remain unaffected.
12. Failed Delivery Attempts
Customers are responsible for taking reasonable steps to receive an order at the delivery address provided.
Depending on the courier, a failed delivery may result in:
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Another delivery attempt
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Delivery to a pickup location
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Delivery to a parcel locker
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Return of the parcel to the sender or fulfilment facility
Please monitor available tracking information after dispatch.
If you are experiencing a delivery problem, contact:
13. Unclaimed or Refused Packages
If a package is:
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Refused without exercising an applicable statutory right
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Not collected
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Returned after unsuccessful delivery attempts
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Returned because of incorrect customer-provided address information
reasonable shipping, return or handling costs may be deducted from a refund only where permitted by applicable law.
This does not restrict your statutory rights to cancel a distance contract or your rights relating to faulty, incorrect or non-conforming goods.
14. Lost or Missing Orders
If tracking indicates that your package may have been lost or if the order has not arrived within the expected timeframe, contact us at:
Please provide:
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Your name
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Order number
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Delivery address
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Tracking number, where available
E MART will investigate the matter with the relevant supplier, fulfilment partner or courier where appropriate.
Customers are not required to resolve a lost-parcel claim solely with the courier where E MART remains legally responsible for delivery.
Where an order is confirmed lost and E MART is responsible under applicable law, we will provide an appropriate remedy, which may include:
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Replacement; or
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Refund
depending on the circumstances and your applicable legal rights.
15. Risk During Delivery
Where consumer law applies, products generally remain at E MART's risk until you, or another person nominated by you, physically receives the goods.
If you independently appoint a carrier that was not offered or proposed by E MART, responsibility for risk may transfer differently in accordance with applicable law.
The fact that a product has been dispatched does not, by itself, remove any responsibility E MART has for the goods while they are being delivered where applicable consumer law provides otherwise.
16. Packages Marked “Delivered” but Not Received
If tracking shows your package as delivered but you cannot locate it:
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Check around your property and any designated safe location.
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Check with other members of your household.
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Check with neighbours where appropriate.
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Check any delivery photograph or courier notification.
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Contact us at support@emartonline.store if the package still cannot be found.
We may investigate the delivery with the courier or fulfilment partner.
Please contact us as soon as reasonably possible after noticing the issue.
17. Damaged Packages or Products
Please inspect your order after delivery.
If the package or product arrives damaged, contact:
as soon as reasonably possible.
Please include:
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Your name
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Order number
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Description of the damage
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Clear photographs of the product
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Photographs of the packaging
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Photograph of the shipping label where available
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Video evidence where relevant
Please keep the damaged product and packaging until we advise you whether they are required for investigation or return.
Depending on the circumstances and your applicable consumer rights, an appropriate remedy may include:
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Repair
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Replacement
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Price reduction
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Refund
Nothing in this section limits your statutory rights concerning damaged or faulty goods.
18. Incorrect or Incomplete Orders
If you receive:
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The wrong product
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The wrong variant
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The wrong quantity
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An incomplete order
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A materially different product from the one ordered
please contact us promptly at:
Include your order number and photographs where appropriate.
We will review the matter and provide an appropriate solution in accordance with applicable consumer law.
19. Delivery of Multiple Items
Where you order multiple items and those items are delivered separately, applicable cancellation periods may begin from the date on which you receive the final item where required by consumer law.
Please refer to our Returns & Refunds Policy for full information about cancellations and returns.
20. Return Shipping
Products should not automatically be returned to the address appearing on the original shipping parcel or to E MART's business contact address.
Because different products may use different fulfilment locations, the correct return location can vary.
Before returning a product, contact:
We will provide appropriate return instructions.
For full details, please review our Returns & Refunds Policy.
21. Changes to This Shipping Policy
We may update this Shipping & Delivery Policy from time to time because of:
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Changes to delivery services
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Changes to our suppliers
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Changes to fulfilment partners
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Changes to shipping destinations
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Changes to applicable law
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Operational requirements
Changes will not retroactively remove rights relating to an order where doing so would be contrary to applicable law.
The latest version will be published on our website with an updated Last updated date.
22. Contact E MART
For questions concerning:
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Shipping
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Delivery
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Tracking
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Missing parcels
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Damaged packages
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Incorrect orders
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Delivery delays
please contact:
E MART
Operated by: Abidullah Lodin
Email: support@emartonline.store
Phone: +353 83 880 2538
Business contact address: 19 Park Avenue, Apartment 02, Avondale Mews, Sandymount, Dublin 4, D04 H6R3, Ireland
Important: The business contact address above is not automatically the return address for products. Please contact us before returning an order so that we can provide the appropriate return instructions.
Nothing in this Shipping & Delivery Policy limits or excludes any statutory consumer right or remedy that cannot legally be limited or excluded.