Versand
Shipping Policy
Last updated: 1 August 2026
Thank you for shopping with E MART. We aim to provide clear and reliable delivery information for every order.
Shipping Destinations
We ship internationally to the countries available during checkout. E MART is an online-only store, and we do not offer customer collection or in-store pickup.
Order Processing
Orders are normally processed within 1–3 business days. Processing times do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
Estimated Delivery Times
- Ireland and European Union: 7–15 business days
- Other international destinations: 10–20 business days
In exceptional circumstances, delivery may take up to 30 calendar days from the date your order is confirmed.
Delivery times are estimates and may be affected by courier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
Multiple Packages
Some products may be fulfilled separately. Therefore, items from the same order may arrive in different packages and on different dates. You will not be charged additional shipping fees unless they were clearly displayed at checkout.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes or handling charges imposed by the destination country. Where these charges are not collected during checkout, they are the responsibility of the customer.
E MART does not control customs charges or customs processing times.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Delayed or Missing Orders
Please check your tracking information and contact the local delivery carrier if your order is delayed.
If your order has not arrived within 30 calendar days of order confirmation, please contact us so that we can investigate the shipment.
Damaged Packages
If an order arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the damage
- Clear photographs of the item and packaging
This does not affect your statutory consumer rights.
Contact Us
For questions regarding shipping or delivery, contact us at:
Nothing in this Shipping Policy limits any rights provided to customers under applicable consumer-protection laws.