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E MART Returns & Refunds Policy

Last updated: 17 August 2026

At E MART, we want customers to shop with confidence. This Returns & Refunds Policy explains your rights and how we handle cancellations, returns, damaged or faulty products, and refunds.

E MART is operated by Abidullah Lodin in Ireland.

Nothing in this policy limits or excludes any rights you have under applicable Irish or European Union consumer law. If mandatory consumer law in your country provides you with greater rights, those rights will continue to apply.

1. 14-Day Right to Cancel Online Purchases

For most products purchased online, you have the right to cancel your order within 14 days of receiving the goods, without giving us a reason.

To exercise your right to cancel, contact us within the 14-day period at:

Email: support@emartonline.store
Phone: +353 83 880 2538

Please include your:

  • Full name

  • Order number

  • Product you wish to return

  • Contact details

You are not required to provide a reason for exercising your statutory right to cancel.

After informing us that you wish to cancel, you must normally return the goods within a further 14 days.

2. Return Instructions and Return Address

Please contact us at support@emartonline.store before returning a product so that we can provide the correct return instructions.

Because E MART may use different suppliers and fulfilment partners, the appropriate return location can vary depending on the product and order.

We will provide you with the applicable return address and instructions after receiving your return request.

Do not return a product to the address printed on the original parcel or to our business contact address unless E MART specifically instructs you to do so.

Contacting us before sending the product helps ensure that your return is directed to the correct location.

This procedure does not limit your statutory consumer rights.

3. Condition of Change-of-Mind Returns

You may inspect and handle a product only to the extent reasonably necessary to determine its nature, characteristics and functionality, similar to how you could inspect a product in a physical shop.

Where reasonably possible, returned products should include:

  • The product itself

  • Original accessories

  • Manuals and documentation

  • Components supplied with the product

  • Original packaging

  • Any promotional items supplied as part of the purchase

You may be responsible for a reduction in the value of the product if it has been handled beyond what is reasonably necessary to inspect it.

Please package returned products securely to prevent damage during transit.

4. Return Shipping Costs

For a normal change-of-mind return under the statutory cooling-off period, you are responsible for the direct cost of returning the product, unless:

  • E MART agrees to pay the return cost;

  • The product is faulty, damaged, incorrect or not as described and applicable law requires E MART to cover the return cost; or

  • Applicable consumer law requires otherwise.

We recommend using a tracked delivery service and retaining your proof of postage until your refund has been completed.

A prepaid return label will only be provided where confirmed by E MART or where required by applicable law.

5. Refunds for Change-of-Mind Cancellations

When you validly exercise your statutory right to cancel, we will refund payments we are required to refund under applicable consumer law.

This normally includes:

  • The purchase price of the returned goods; and

  • The cost of the least expensive standard delivery option offered for the original order.

If you selected express, premium or upgraded delivery, the additional amount paid above our standard delivery charge may not be refundable.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree to another method.

We will process the refund without undue delay and within the period required by applicable law.

Where permitted by law, we may withhold the refund until:

  • We have received the returned goods; or

  • You provide satisfactory evidence that the goods have been sent back,

whichever occurs first.

Your bank, credit-card provider or payment provider may require additional time to display an approved refund in your account.

6. Damaged, Faulty, Incorrect or Misdescribed Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly at support@emartonline.store if your product:

  • Arrives damaged

  • Is faulty or defective

  • Is incomplete

  • Is not the product you ordered

  • Does not match its description

  • Is not fit for its intended or agreed purpose

Please provide your order number and, where helpful, photographs or videos showing the product, packaging, shipping label and problem.

Faults Reported Within 30 Days

Where Irish consumer law applies and a product does not conform to the sales contract, you may have a short-term right to terminate the contract and obtain a full refund if the problem is reported within the applicable 30-day period.

Where available, you may choose an appropriate alternative remedy, such as repair or replacement, instead.

Faults Reported After 30 Days

Your consumer rights do not automatically end after 30 days.

Depending on the circumstances and applicable consumer law, you may still be entitled to remedies such as:

  • Repair

  • Replacement

  • Price reduction

  • Refund

  • Termination of the contract where legally applicable

E MART will not charge you the return cost where we are legally responsible for accepting the return of faulty or non-conforming goods.

Nothing in this section limits your statutory rights regarding faulty goods.

7. Products Excluded From Change-of-Mind Returns

The statutory change-of-mind right does not apply to certain products where an exemption applies under consumer law.

These may include:

  • Products made to your specifications or clearly personalised

  • Products that deteriorate or expire rapidly

  • Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken

  • Certain sealed digital, audio, video or software products after opening

  • Digital content where supply has begun with your prior express consent and acknowledgement that you will lose your cancellation right

  • Other products that are legally exempt from the right of withdrawal

These exclusions do not remove your rights where goods are faulty, damaged, incorrect, unsafe or not as described.

Products bought during a sale or promotion are not excluded from statutory consumer rights merely because they were discounted.

8. Order Cancellations Before Dispatch

If you wish to cancel or modify an order before it is dispatched, contact us as soon as possible at:

support@emartonline.store

We will try to stop or modify the order before fulfilment begins.

However, we cannot guarantee that an order can be changed or cancelled once it has entered fulfilment or has been dispatched.

If the order has already been dispatched, you may still be able to exercise your applicable return or cancellation rights after receiving it.

9. Exchanges

E MART does not guarantee direct product exchanges.

Where a direct exchange is unavailable, you may return an eligible product in accordance with this policy and place a separate order for the replacement product you want.

This does not affect any legal right you may have to request repair or replacement of faulty goods.

10. Refused, Unclaimed and Undeliverable Packages

Please make sure the delivery information provided when placing your order is complete and accurate.

If a package is returned because:

  • An incorrect or incomplete address was supplied;

  • Delivery was repeatedly unsuccessful;

  • The package was not collected; or

  • Delivery was refused without exercising a statutory right,

reasonable shipping or handling costs may be deducted from any refund only where permitted by applicable law.

This section does not affect your statutory cancellation or faulty-goods rights.

11. Delayed or Missing Refunds

After E MART issues a refund, your bank or payment provider may take additional time to process it.

If you have received confirmation from us that your refund has been issued but have not received it after a reasonable period, first check with your bank or card provider.

You can then contact us at:

support@emartonline.store

Please include your order number.

12. E MART Contact Information

For returns, refunds, cancellations or product issues, contact:

E MART
Operated by: Abidullah Lodin
Email: support@emartonline.store
Phone: +353 83 880 2538
Business contact address: 19 Park Avenue, Apartment 02, Avondale Mews, Sandymount, Dublin 4, D04 H6R3, Ireland

Important: This business contact address is not automatically the return address for products. Please contact us before sending any return so that we can provide the appropriate return location.

13. Model Cancellation Form

You may use the following form if you wish to exercise your statutory right to cancel, although you are not required to use this exact format.

To:
E MART
Operated by Abidullah Lodin
19 Park Avenue, Apartment 02, Avondale Mews
Sandymount, Dublin 4
D04 H6R3
Ireland
Email: support@emartonline.store

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Product(s): ______________________________

Order number: ___________________________

Ordered on: ______________________________

Received on: _____________________________

Customer name: __________________________

Customer address: ________________________

Customer email: __________________________

Date: ___________________________________

If submitted on paper:

Signature: _______________________________

If you have any questions regarding this Returns & Refunds Policy, please contact support@emartonline.store.